Refund policy
Di’Aura Beauty Supply – Return & Refund Policy
At Di’Aura Beauty Supply, your satisfaction matters to us. Please review our return policy carefully before making a purchase.
Returns & Exchanges
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Store Credit Only: All approved returns are eligible for store credit only. We do not offer cash, debit, or credit card refunds.
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Return Window: Returns must be made within 7 days of the original purchase date.
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Condition: Items must be unopened, unused, and in their original packaging with all seals intact.
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Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
Final Sale & Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
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Wigs, hair extensions, and hair bundles
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Cosmetics and skincare products
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Edge control, gels, and hair oils
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Hair brushes, combs, and beauty tools
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Sale and clearance items
Defective or Damaged Items
If you receive an item that is defective or damaged, please notify us within 3 days of purchase or delivery. Eligible items will be inspected and may qualify for a replacement or store credit at management’s discretion.
Online Orders (If Applicable)
For online purchases, customers are responsible for return shipping costs unless the item was received damaged or incorrect. Store credit will be issued once the return is approved and processed.
Store Credit
Store credit is issued as a digital or in-store gift card and never expires. It may be used toward any future purchase.
Our Promise
We take pride in providing quality beauty products and exceptional customer service. Please inspect all items at the time of purchase. If you have any questions or concerns, our team is happy to assist you.
📍 Di’Aura Beauty Supply
75 Market Street, Suite 18
Elgin, IL